Returns and refunds

Before publishing this page

Every line below in square brackets is a decision the shop has to make. Replace each one, delete this notice, then publish.

Returning an order

You can return an item within [NUMBER] days of delivery if [CONDITIONS — unopened? unused? original packaging?].

These items cannot be returned: [LIST — e.g. opened supplements, perishables].

How to start a return

Contact us through the contact page with your order number and tell us what is wrong. We will arrange [COLLECTION OR RETURN METHOD].

Who pays return delivery

[WHO PAYS — the shop, or the customer, and does that change if the item was faulty or wrongly sent?]

Refunds

Because payment is taken on delivery, a refund is [HOW IT IS PAID BACK — cash, bank transfer?] and reaches you within [NUMBER] days of us receiving the item back.

Damaged or wrong items

Tell us within [NUMBER] hours of delivery and we will [REPLACE / REFUND / COLLECT] at no cost to you.